Customer Care / Service Officer at Silvertdale Consults

Silverdale Consults - We are fast growing consulting firm in Nigeria with over 6 years experience in consultancy services who currently require the job of Customer Service Representative.

Job Title: Customer Care / Service Officer

Location: Lagos

Job Purpose:

Serves customers by providing product and service information; resolving product and service problems.

Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

• At least HND in a relevant course
• Microsoft office expert
• Attentive to detail and willingness to learn

Remuneration

Salary attractive 

Application Closing Date:

23rd October, 2014

Method of Application

Interested and qualified candidates should send CV to: adetolu.tj@gmail.com